About product

I don't know the appropriate size.

Please refer to the photos of the model wearing the product on the product page. It is also possible to give some advice based on body shape information. Please inquire from <Contact> .

I'd like to see the real thing.

We have in-store sales at KAPELMUUR's directly managed stores ( Shibuya and Osaka ) , so you can see the actual product.

About your order

Please tell me the payment method.

You can use various credit card payments, PayPal, and Amazon Pay.

I haven't received an email from INEIVE.

Please check that the email has not been sorted into your spam folder. Also, the registered address may be incorrect.

Can I return the product?

In the unlikely event that the product is defective, we will exchange or return it. Returns cannot be made due to customer reasons such as ``different from the image''. Please check <Returns/Exchanges> for details.

Can I exchange the size?

This is possible only for unused items. Return shipping costs are free only for the first time. Please check <Returns/Exchanges> for details.

About repairs

Can you repair it?

It depends on the degree and location of the damage, but it is basically possible. Small items such as socks and gloves are not eligible. For more information, please see <Repairs> .

About membership registration

What are the benefits of registering as a member?

If you register as a member and make a purchase, you will receive discount coupon codes from time to time. To receive coupon codes, you must subscribe to our newsletter (you can register at the bottom of the page).