About repairs

At INEIVE, we accept as many repairs as possible so that you can enjoy your wear for a long time. We are also able to advise customers on repairs themselves, so please contact us if you have any problems.

Repair process

1. Submit your request using the form

First, please let us know specifically about the problem using the Contact form.

2. We will contact you by email.

After confirming your request, we will reply to you via email. In many cases, we will ask you to send us a photo of the area you are requesting repair at this time. During our communication, we will inform you about repair methods, estimates, and delivery dates.

3. Please send the clothing

If you are satisfied with the repair method, estimate, and delivery date, please send the product to us with shipping prepaid.

<Delivery address>
6-23-17 Lofty Harajuku 4F, Jingumae, Shibuya-ku, Tokyo 150-0001
Wave One Co., Ltd. INEIVE repair manager

4. Confirmation of the product requested for repair

After checking the clothing you sent, we will contact you regarding the final repair method, cost, and delivery date.

5. Payment of fees

After confirming your payment, we will begin the repair.
The return shipping fee will be borne by the customer (¥770 - tax included nationwide). We will charge you the total return shipping fee and repair fee.

<Payment method>
・Square (credit card payment)
*Square is an online payment service. A billing email will be sent from Square, and you can pay by credit card from the URL provided.

6. Delivered after repair is completed

We will send it back to you once the repair is complete.


- Small items such as socks and gloves cannot be repaired.
・We may not be able to accept items with significant deterioration or damage.